Please do not hesitate to contact me if you require references from any of my previous employers.
Keeping customers informed of progress via emailĪ Level Business & Administration (B) English (C) Maths (C)ĩ GCSEs C grade and above (including Maths and English). Re-directing calls to appropriate departments. Answering phones and dealing with initial enquiries. Promoting the supportive image of the company in every way possibleĬall Centre Trainee – Direct Line Insurance, Ipswich. Escalate calls to relevant departments when required. Ensure customer satisfaction and trust was re-built beyond expectation. Resolve any customer grievances and provide solutions accordingly. Calmly deal with often challenging issues in busy call centre environment. Creating and maintain customer call logs. Following up on ongoing customer cases and communicating progress to management and customer. Guiding all customer issues to a satisfactory conclusion. Providing accurate information and advice. Receiving and dealing with all initial customer communications. A well-written resume sample for this job mentions duties such as planning resources, implementing strategies, monitoring staff performance, setting targets, recruiting and training employees, listening to random calls, handling complex customer. Part of a busy and efficient call centre team providing front line support for valued customers. Call Center Team Leads oversee daily operations in a call center and coordinate call center staff. Broad knowledge of computer operating systems and proficient keyboard skillsĬall Centre Operative – Aviva Insurance, Norwich. Able to remain calm in challenging situations. Strong organisational, administrative and interpersonal skills. 
An enthusiastic approach combined with a genuine warmth and dedication to customer satisfaction inspires confidence in the customer and among colleagues. An excellent communicator with a confident telephone manner and a natural affiliation to customer needs. Focused on providing a first class customer experience and resolving any queries, complications or issues that may arise.
Call Centre Operative CV TemplateĪ highly motivated and reliable call centre operative with five years’ experience in a variety of customer service departments.
#Call center cv examples how to#
If you also need to go over the basics of CV writing, be sure to check out our handy how to write a CV guide. Simply copy our template and follow the examples provided. If you’re looking to apply for call centre inbound jobs or call centre outbound jobs, we can help get your CV ready with our call centre operative CV template.
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